Privacy policy

1. General Privacy Policy

Data protection and security are very important to us at STARTSCHUSS. Protecting your privacy is a priority for us. Therefore, the protection of personal data takes precedence in all business processes. We respect your personality and privacy and ensure the protection and lawful handling of your personal data.

This privacy policy informs you about which data we process, why we need it, how you can object to data collection, and what other rights you have.

STARTSCHUSS is responsible for processing your data.

For questions and suggestions about data protection, please contact our Data Protection Officer. Either by post at the following addresses or electronically by email at:

Company Data Protection Officer: STARTSCHUSS
Data Protection Officer
Bachteleweg 27
3303 Jegenstorf
or by email at: contact@startschuss-coaching.ch

2. Collection of Personal Data

For this privacy policy, personal data refers to all information related to an identifiable user of our services. This includes both individuals who use our website for informational purposes and those who use additional services, regardless of whether they register with us.

At STARTSCHUSS, we collect primarily the personal data necessary to conclude and perform service contracts with you as a STARTSCHUSS customer. Additionally, we collect data that you, as a user, disclose during registration for one of our services or the newsletter, or through other interactions with us. This includes, in particular, the following categories of personal data:

- User data provided during registration for a STARTSCHUSS service (e.g., personal data and service-specific settings).
- Responses to offers made by STARTSCHUSS via email, letter, or phone.
- Non-personal data arising from technical processes during the use of the STARTSCHUSS website or services, as well as IP addresses.

Specifically, this may include the following, non-exhaustive list of data:

Personal information
- Name and first name
- Date of birth and age
- Gender
- Address
- Customer and purchase preferences
- Billing address
- Language preferences
- Phone number(s)
- Email address(es)
- Device identification numbers
- Information on subscribed newsletters or other marketing content
- Consent to receive marketing
- Online account information (including account opening date, usernames, profile pictures)
- Memberships within the STARTSCHUSS business sector

User activity data
- Contract data (including contract date, type, content, partner, duration, value, claims made)
- Customer service information
- Session data regarding visits to our web pages, mobile apps, or offers on internet platforms, multimedia portals, or social networks (including visit duration and frequency, language and country preferences, browser and operating system information, IP addresses, search terms, and results)
- Submitted reviews
- Location data when using mobile devices
- Communications via phone, fax, email, voicemail, SMS, MMS, video messages, or instant messaging.

We reserve the right to collect such personal data from third parties and process it together with the other user data in accordance with this privacy policy. Users will be informed accordingly.

3. Purposes of Processing

At STARTSCHUSS, we process the collected personal data mainly to fulfill our contractual obligations and provide our services. All data processing occurs solely for specific purposes, which may arise from technical necessities, contractual requirements, legal regulations, overriding interests, i.e., legitimate reasons, or your explicit consent.

We collect, store, and process personal data as necessary, for example, for customer relationship management, service provision, order and contract processing, sales and invoicing, responding to questions and concerns, product and service information and marketing, technical support, and for the evaluation and development of services and products.

Website visits: For technical reasons, we need to collect and store certain data during visits to our website (date, visit duration, visited pages, used browser and its version, operating system and its version, IP address, and the referring website).

Contracts: For contractual reasons, we also need personal data (e.g., your contact details) to perform our services and conduct contractual relationships with you.

Newsletter/Marketing: To send our newsletter or customized advertising, we need an email address. Providing further information is voluntary. We use this data exclusively for sending newsletters or tailored advertisements (see Section 4).

Legal basis for processing: Where we seek consent from you for data processing operations, this consent serves as the legal basis under Article 6(1)(a) GDPR.

Where the processing of personal data is necessary for the performance of a contract with you, the contract serves as the legal basis under Article 6(1)(b) GDPR. This also applies to processing necessary for pre-contractual measures, such as inquiries about our products or services.

If we are legally obliged to process personal data, such as to comply with tax obligations, processing is based on Article 6(1)(c) GDPR.

In cases of legitimate interests on our part or that of a third party, processing is based on Article 6(1)(f) GDPR.

4. Marketing and Newsletters

We only send you marketing and newsletters with your consent (opt-in). You can sign up to receive them on our website, thereby agreeing that we may evaluate user data collected for our own marketing and advertising purposes. This includes data provided orally, in writing, or electronically, as well as publicly accessible data and data from third parties. Based on this, we may create user segments (clusters) for targeted offers that meet user needs and enhance STARTSCHUSS services. User data, including clusters, is not shared with unauthorized third parties.

You may unsubscribe from marketing at any time, effective for the future, by notifying us. You can also withdraw newsletter subscriptions anytime via the link provided in each newsletter.

5. Cookies

We use cookies to provide users with an efficient, user-friendly experience on our website and web services. Cookies are short text files stored on the user's device, used to analyze site usage and recognize the user's browser.

We automatically save, among other things, users' IP addresses and browser information. Based on this information, anonymous usage statistics are created, enabling us to customize our offerings to the user.

Most browsers are set to accept cookies by default. Users are free to block cookies in their browser settings or configure them to require approval for each cookie. Users can also delete stored cookies individually. Note that disabling or deleting cookies may impair the functionality of certain parts of our website or web services.

6. Web Analytics Tools

To continuously improve our offerings and ensure our website and services are user-friendly, we use technologies that allow us to analyze usage. These evaluations, conducted anonymously and exclusively for statistical purposes, help us understand how many users visit our website and services and in what ways. Users can object to this data collection.

Google Analytics: We use Google Analytics, provided by Google Inc., a subsidiary of Alphabet Inc. in the USA. Your anonymized IP address transmitted by your browser within Google Analytics is not merged with other Google data. In rare cases, the full IP address is transmitted to a Google server in the USA and shortened there. Google states that in no case will the IP address be associated with other user data.

7. Additional Third-Party Services on Our Website

To provide excellent service on our website, we use the following third-party services:

- Google Maps: Used to display a map of our company location.
- Google Fonts: Fonts provided by Google.
- Mapbox: Used to display additional information (layers) on the map.
- Kununu: Used to show our company’s employer ranking and employee feedback.

8. Disclosure of Personal Data and Outsourcing

We do not disclose personal data to third parties without the customer’s consent, except where legally required to disclose information to authorities.

We may outsource data processing to external contractors, ensuring data protection and security. Contractors are obligated to process data only as permitted and not use it for their own purposes or disclose it to third parties.

Data processing may occur outside the EU and Switzerland, with additional guarantees to ensure compliance with data protection, particularly through contractual obligations of contractors.

9. Data Security

We use appropriate technical and organizational measures to protect data, especially against loss, destruction, falsification, or unauthorized access.

Data is transmitted in encrypted form using Transport Layer Security (TLS). STARTSCHUSS assumes no liability for the security of information transmitted over the internet, to the extent permitted by law.

10. Retention and Deletion of Data

We retain users’ personal data as long as required by applicable laws or for the purposes for which it was collected. We delete personal data once it is no longer needed and, in any case, after the expiration of the maximum retention period prescribed by law.

11. Right to Access, Correction, Deletion, Restriction, Data Portability, Objection, and Complaint

Under Swiss Data Protection Law (DSG) and the EU General Data Protection Regulation (GDPR), you have the following rights as a user:

- Right of access: You can request information about stored data, processing purposes, any data recipients, and planned storage duration.
- Right to correction: You have the right to correct inaccurate or outdated personal data.
- Right to deletion: You can request the deletion of your personal data, subject to legal or contractual retention obligations.
- Right to restrict processing: You may request restricted processing (blocking) of personal data in certain circumstances, such as when deletion is not possible.
- Right to data portability: You have the right to receive data provided to us in a commonly used, machine-readable format.
- Right to object: If you have consented to data processing, you may withdraw it at any time.
- Right to lodge a complaint: You can file a complaint with a supervisory authority.

To exercise your rights, send

an email to contact@startschuss-coaching.ch or a written request to our Data Protection Officer.

12. Changes to the Privacy Policy

STARTSCHUSS may update this privacy policy at any time. We recommend regularly reviewing this page to stay informed about how we protect your personal data.